Customer Care Policies & Standards
We strive to make your shopping experience as delightful and transparent as possible. Below you will find detailed information regarding our curation standards and how our marketplace partnership works.
Our Commitment to Quality & Authenticity
At A Closet Curated, we specialize in offering brand-new, nearly-new, and high-quality vintage items we consider to be wardrobe investments. We personally vet every item before listing it across our marketplaces. We guarantee the authenticity of every piece we sell. If you ever have a question regarding the provenance of an item, please contact us directly.
Item Condition Guide
Because we sell pre-loved and vintage items, we use a clear grading system to ensure you know exactly what to expect. This description will always be detailed in the product listing on the relevant marketplace:
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New with Tags (NWT): Item is unused and still has the original retail tags attached
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New without Tags (NEW): Item is unused but no longer has the original retail tags attached.
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Pre-Owned: Item is in fantastic condition but may show minor, standard signs of wear (e.g., light pilling, minor fabric softening). All significant flaws will be photographed and noted.
Vintage: Item is 20+ years old. Condition will be specified on the listing, but natural patina or signs of age may be present.
Marketplace Policies & Transactions
A Closet Curated serves as your personal curator and style guide.
All financial transactions, shipping, and returns are handled by the external platform where the item is purchased.
Returns, Exchanges and Shipping
Your Purchase is finalized on the marketplace platform: Payment, shipping details, and sales tax calculations are managed entirely by that platform
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Platform Policies Apply: All policies regarding returns, refunds, and exchanges are subject to the specific rules of marketplace where the item is purchase. Please review the marketplace policy prior to purchase
Shipping & Tracking: Shipping rates, processing times, and tracking information are determined and provided directly by the marketplace.
Contact Us
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For all questions on a specific item for sale, shipping status, or issues with an order, please contact us directly on the marketplace platform where the purchase was made.